Here at EverLogic we value our customers and we strive to have the best customer service possible to help your dealership succeed. We have a couple different ways to get in contact with our customer support team. In EverLogic, if you click the contact support button it will direct you to creating a ticket, when creating a ticket, you will put who you are, your dealership information and the issue you are experiencing. When creating a ticket, make sure to give your phone number and email information so our support team has a way of reaching you to help solve your issue or answer your questions. In order to get the best results, adding as much detail as possible in the ticket will help our support team when looking into your issues. Adding repair orders you are having problems with to your ticket would be an example of a way to give our Customer Support team as much information as possible. If you are having a different kind of issue for example, with QuickBooks connecting to EverLogic and need assistance, we can also make sure to help walk you through it. The more details you give the faster our support team can work on getting your issues handled.
Another way to get in contact with our support team is to call us. Our support team does their very best to answer all calls but it is always possible that they are on the other line with another dealership. We always recommend still putting in a support ticket so we can further assist you if we miss your call. To contact EverLogic, our phone number is (904)-998-4066. If you have been in contact by the support team and you have their extension, you will be prompted to do so in the beginning. If you don’t have that information, click 1 for customer support.
While we’ve designed EverLogic to be easy to use and intuitive, there may be times when you will need to access EverLogic’s help and support system. This video shows you how to get help in EverLogic for commonly asked questions by using the knowledgebase, searching articles and videos, and how to contact support directly.